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Frequently Asked Questions
How do I go about returning/exchanging an item? (ALL SALES ARE FINAL)
Why can't I see my order when I log in?
How do I change my password or email address?
What if I forget my password?
How do I update my profile?
What is the status of my order?
Is the item I wish to order in stock?
If I place an order, how quickly will it arrive?
How much do you charge for shipping?
What is a dropped shipped item?
Can you send me a print catalog?
Can you customize a jersey that I already own?
Will I be charged sales tax?
Can I place my order by phone?
Do you offer discounts for group sales?
What happens if PhillyTeamStore.com has an error in a price listed on the site?
What are your shipping policies and restrictions?
How do Loyalty Points work?
How do I go about returning/exchanging an item?
Due to our store going out of business, returns and exchanges will no longer be accepted. We appreciate your understanding.
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Why can't I see my Order when I log in?
Most likely, a password was not set up when the order was originally placed. If you created the password AFTER placing the order, then the system was unable to combine the two customer accounts together. If you would like us to activate this customer record, please give us a call at 877-433-1872.
Back to top
How do I change my password or email address?
Log into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page. The link will appear after you have logged in. Click the "Change Email/Password" link in the left column. Make the appropriate changes to the fields provided, and click the "Save" button. Your information is now updated.
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What if I forget my password?
Click the "Log In" link at the top of any page on our site. Enter the email address you originally used when you signed up, leave the password field blank, and then click the link that says "Click here if you've forgotten your password"? You will be provided with the password hint that you set up when you created your account. If this helps you to remember your password, you can now fill in the "Password" field, and click continue to enter the site. If you still do not know your password, click the text that says "click here and we will email you instructions". An email will be sent to that address with instructions. Simply click the link provided in the email, and it will take you to a page that will allow you to change your password. For your protection, your credit card information will be deleted from the site when you change the password.
If you are still having problems, please call 877-433-1872 and we would be more than happy to take your order over the phone, although we do not have access to your password.
Back to top
How do I update my profile?
Log into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page. The link will appear after you have logged in. From this section, you can view past orders, change your profile, manage your email campaign subscriptions, change your email address or password, or set other general preferences. Simply click on the appropriate link.
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What is the status of my order?
If you set up an account during checkout, you can check the status of your order online by logging into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page. The link will appear after you have logged in. You will then be taken to your personal account screen which displays your account information and recent orders.
If you click on the "See Orders" link, you will be taken to a screen that shows you every order you have placed with PhillyTeamStore.com and each order’s status. Please note that this screen does not contain real-time shipping status. This information can be delayed by approximately one business day, so an item showing as open may have actually shipped.
You will receive two emails from us when you place an order. The first is an email that is confirming your order placement and the second email will contain your USPS or UPS tracking number. This tracking number will allow you to track the shipping status of your order online through the USPS or UPS website.
Unfortunately, we cannot check the status of Customized or Drop Ship Items while the order is being processed by the manufacturer. Once the item ships from the manufacturer's warehouse, we'll email you a shipping confirmation email with that Tracking Number.
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Is the item that I wish to order in stock?
The stock status on our website is displayed in the shopping cart. Our system grabs stock information from all of our locations so if the website displays that an item is in stock, it does not necessarily mean it is in stock at all locations. Please call our locations to get item availability if you are looking to purchase at a store location.
Typically if an item is in our stock, orders are processed and on their way to their final destination within 24 hours after the order is placed, however, due to the influx of orders during our Going Out Of Business Sale, processing times may take 3-5 business days. This 3-5 business day time period reflects the amount of time it takes to get the item to our warehouse, package it, and ship it. Peak ordering times, such as Playoff Times and Holiday Seasons, could extend that time. Once this is completed, the shipping method you chose will take affect.
Due to the large selection of merchandise that we carry, it is impossible to guarantee 100% availability of all the products that we sell. If an item that you’ve ordered is out of stock or has to be backordered, you will be notified by email promptly.
Back to top
If I place an order, how quickly will it arrive?
Typically if an item is in our stock, orders are processed and on their way to their final destination within 24 hours after the order is placed, however, due to the influx of orders during our Going Out Of Business Sale, processing times may take 3-5 business days. This 3-5 business day time period reflects the amount of time it takes to get the item to our warehouse, package it, and ship it. Peak ordering times, such as Playoff Times and Holiday Seasons, could extend that time. Once this is completed, the shipping method you chose will take affect.
If you have an order that contains in-stock and backordered/drop ship items, we will ship the items that are currently in-stock and ship the backordered/drop ship items via Standard Shipping, regardless of the shipping method you have selected. You will NOT be billed twice for shipping. Items that are currently at our retail location, but not available to ship right away, are NOT considered backordered.
If you have an order that is time sensitive, please call our warehouse at 877-433-1872, to expedite your order.
Back to top
How much do you charge for shipping?
Shipping rates primarily depend on the method of shipping, the size of the items, the weight of the items, and delivery location of the items you are purchasing.
The fastest way to calculate the shipping cost of items is to place the items you are looking to purchase in your cart. Then, from the shopping cart, enter your zip code and click "submit", and click on the shipping method you would like to use. Our system will calculate the cost to ship the item(s) on this page, before you actually submit the order.
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What is a drop shipped item?
When an item is drop shipped it means that we do not carry the item on hand. We place an order with the manufacturer for the item and then the manufacturer ships the item directly to you. The shipping time frame for drop ship items should appear in the shopping cart when you have added the item to the cart. We CANNOT expedite this processing time frame, regardless of what shipping method is chosen.
If the order contains items that are in-stock and drop ship, the drop ship items will be shipped separately. If expedited shipping was chosen, the in-stock item will ship via this method and the drop ship item will ship via Standard Shipping. You will only be charged a single shipping charge.
The drop shipped item will receive a separate tracking number. Once the manufacturer informs us that drop ship item has shipped, we will email you with that tracking number.
Back to top
Can you send me a print catalog?
Since the availability of the items we carry changes so frequently, we do not offer a print catalog. Every product we carry that has the ability to be shipped should be listed on our website. If you have specific questions about an item or are wary of purchasing online, we would be more than happy to take your order over the phone by calling 877-433-1872.
Back to top
Can you customize a jersey that I already own?
Yes, we can customize nearly any MLB, NFL, NHL, and unofficial team jersey that you may already own. Prices depend on the team and style of the jersey, so please call us for a quote. The customization process takes approximately 3-6 weeks to complete.
Back to top
Will I be charged sales tax?
Sales tax is not charged on most orders that are shipped to an address outside of the state of Illinois. If you are shipping PhillyTeamStore.com merchandise to an address within the state of Illinois, you will be charged the current Illinois sales tax rate for DuPage County.
Since we do have a location in Pittsburgh, some residents of Allegheny County in Pennsylvania will be charged sales tax on novelty items shipping to that area. These residents should not see any tax on apparel items.
Back to top
Can I place my order by phone?
If you would like to place an order over the phone, please call us at 877-433-1872 and we would be more than happy to help you out. In order to ensure a smooth order process, please have the style numbers of the items you are looking to purchase.
Back to top
Do you offer discounts for group sales?
We are no longer offering group sales, due to the store going out of business.
Back to top
What happens if PhillyTeamStore.com has an error in a price listed on the site?
We cannot honor incorrect price listings, but will notify customers if such an error occurs, and allow them the option to cancel the order.
Back to top
What are your shipping policies and restrictions?
Due to the influx of orders during our Going Out Of Business Sale, orders will ship within 3-5 business days, REGARDLESS of what Shipping Method was chosen. Peak ordering times, such as Playoff Times and Holiday Seasons, could extend that time.
With USPS shipping methods, we are able to ship to PO, APO, and FPO boxes.
USPS offers delivery service Monday-Saturday. UPS delivers Monday-Friday.
Our USPS Priority transit times and costs are good anywhere in the USA, including Hawaii, Alaska, & Puerto Rico.
We are more than happy to deliver to our soldiers abroad so please enter in a valid APO address as your shipping address and choose USPS Priority.
Back to top
How do Loyalty Points work?
Please call Customer Service @877-433-1872 for any questions regarding loyalty points and order placement.
Back to top
Frequently Asked Questions
How do I go about returning/exchanging an item? (ALL SALES ARE FINAL)
Why can't I see my order when I log in?
How do I change my password or email address?
What if I forget my password?
How do I update my profile?
What is the status of my order?
Is the item I wish to order in stock?
If I place an order, how quickly will it arrive?
How much do you charge for shipping?
What is a dropped shipped item?
Can you send me a print catalog?
Can you customize a jersey that I already own?
Will I be charged sales tax?
Can I place my order by phone?
Do you offer discounts for group sales?
What happens if PhillyTeamStore.com has an error in a price listed on the site?
What are your shipping policies and restrictions?
How do Loyalty Points work?
How do I go about returning/exchanging an item?
Due to our store going out of business, returns and exchanges will no longer be accepted. We appreciate your understanding.
Back to top
Why can't I see my Order when I log in?
Most likely, a password was not set up when the order was originally placed. If you created the password AFTER placing the order, then the system was unable to combine the two customer accounts together. If you would like us to activate this customer record, please give us a call at 877-433-1872.
Back to top
How do I change my password or email address?
Log into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page. The link will appear after you have logged in. Click the "Change Email/Password" link in the left column. Make the appropriate changes to the fields provided, and click the "Save" button. Your information is now updated.
Back to top
What if I forget my password?
Click the "Log In" link at the top of any page on our site. Enter the email address you originally used when you signed up, leave the password field blank, and then click the link that says "Click here if you've forgotten your password"? You will be provided with the password hint that you set up when you created your account. If this helps you to remember your password, you can now fill in the "Password" field, and click continue to enter the site. If you still do not know your password, click the text that says "click here and we will email you instructions". An email will be sent to that address with instructions. Simply click the link provided in the email, and it will take you to a page that will allow you to change your password. For your protection, your credit card information will be deleted from the site when you change the password.
If you are still having problems, please call 877-433-1872 and we would be more than happy to take your order over the phone, although we do not have access to your password.
Back to top
How do I update my profile?
Log into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page. The link will appear after you have logged in. From this section, you can view past orders, change your profile, manage your email campaign subscriptions, change your email address or password, or set other general preferences. Simply click on the appropriate link.
Back to top
What is the status of my order?
If you set up an account during checkout, you can check the status of your order online by logging into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page. The link will appear after you have logged in. You will then be taken to your personal account screen which displays your account information and recent orders.
If you click on the "See Orders" link, you will be taken to a screen that shows you every order you have placed with PhillyTeamStore.com and each order’s status. Please note that this screen does not contain real-time shipping status. This information can be delayed by approximately one business day, so an item showing as open may have actually shipped.
You will receive two emails from us when you place an order. The first is an email that is confirming your order placement and the second email will contain your USPS or UPS tracking number. This tracking number will allow you to track the shipping status of your order online through the USPS or UPS website.
Unfortunately, we cannot check the status of Customized or Drop Ship Items while the order is being processed by the manufacturer. Once the item ships from the manufacturer's warehouse, we'll email you a shipping confirmation email with that Tracking Number.
Back to top
Is the item that I wish to order in stock?
The stock status on our website is displayed in the shopping cart. Our system grabs stock information from all of our locations so if the website displays that an item is in stock, it does not necessarily mean it is in stock at all locations. Please call our locations to get item availability if you are looking to purchase at a store location.
Typically if an item is in our stock, orders are processed and on their way to their final destination within 24 hours after the order is placed, however, due to the influx of orders during our Going Out Of Business Sale, processing times may take 3-5 business days. This 3-5 business day time period reflects the amount of time it takes to get the item to our warehouse, package it, and ship it. Peak ordering times, such as Playoff Times and Holiday Seasons, could extend that time. Once this is completed, the shipping method you chose will take affect.
Due to the large selection of merchandise that we carry, it is impossible to guarantee 100% availability of all the products that we sell. If an item that you’ve ordered is out of stock or has to be backordered, you will be notified by email promptly.
Back to top
If I place an order, how quickly will it arrive?
Typically if an item is in our stock, orders are processed and on their way to their final destination within 24 hours after the order is placed, however, due to the influx of orders during our Going Out Of Business Sale, processing times may take 3-5 business days. This 3-5 business day time period reflects the amount of time it takes to get the item to our warehouse, package it, and ship it. Peak ordering times, such as Playoff Times and Holiday Seasons, could extend that time. Once this is completed, the shipping method you chose will take affect.
If you have an order that contains in-stock and backordered/drop ship items, we will ship the items that are currently in-stock and ship the backordered/drop ship items via Standard Shipping, regardless of the shipping method you have selected. You will NOT be billed twice for shipping. Items that are currently at our retail location, but not available to ship right away, are NOT considered backordered.
If you have an order that is time sensitive, please call our warehouse at 877-433-1872, to expedite your order.
Back to top
How much do you charge for shipping?
Shipping rates primarily depend on the method of shipping, the size of the items, the weight of the items, and delivery location of the items you are purchasing.
The fastest way to calculate the shipping cost of items is to place the items you are looking to purchase in your cart. Then, from the shopping cart, enter your zip code and click "submit", and click on the shipping method you would like to use. Our system will calculate the cost to ship the item(s) on this page, before you actually submit the order.
Back to top
What is a drop shipped item?
When an item is drop shipped it means that we do not carry the item on hand. We place an order with the manufacturer for the item and then the manufacturer ships the item directly to you. The shipping time frame for drop ship items should appear in the shopping cart when you have added the item to the cart. We CANNOT expedite this processing time frame, regardless of what shipping method is chosen.
If the order contains items that are in-stock and drop ship, the drop ship items will be shipped separately. If expedited shipping was chosen, the in-stock item will ship via this method and the drop ship item will ship via Standard Shipping. You will only be charged a single shipping charge.
The drop shipped item will receive a separate tracking number. Once the manufacturer informs us that drop ship item has shipped, we will email you with that tracking number.
Back to top
Can you send me a print catalog?
Since the availability of the items we carry changes so frequently, we do not offer a print catalog. Every product we carry that has the ability to be shipped should be listed on our website. If you have specific questions about an item or are wary of purchasing online, we would be more than happy to take your order over the phone by calling 877-433-1872.
Back to top
Can you customize a jersey that I already own?
Yes, we can customize nearly any MLB, NFL, NHL, and unofficial team jersey that you may already own. Prices depend on the team and style of the jersey, so please call us for a quote. The customization process takes approximately 3-6 weeks to complete.
Back to top
Will I be charged sales tax?
Sales tax is not charged on most orders that are shipped to an address outside of the state of Illinois. If you are shipping PhillyTeamStore.com merchandise to an address within the state of Illinois, you will be charged the current Illinois sales tax rate for DuPage County.
Since we do have a location in Pittsburgh, some residents of Allegheny County in Pennsylvania will be charged sales tax on novelty items shipping to that area. These residents should not see any tax on apparel items.
Back to top
Can I place my order by phone?
If you would like to place an order over the phone, please call us at 877-433-1872 and we would be more than happy to help you out. In order to ensure a smooth order process, please have the style numbers of the items you are looking to purchase.
Back to top
Do you offer discounts for group sales?
We are no longer offering group sales, due to the store going out of business.
Back to top
What happens if PhillyTeamStore.com has an error in a price listed on the site?
We cannot honor incorrect price listings, but will notify customers if such an error occurs, and allow them the option to cancel the order.
Back to top
What are your shipping policies and restrictions?
Due to the influx of orders during our Going Out Of Business Sale, orders will ship within 3-5 business days, REGARDLESS of what Shipping Method was chosen. Peak ordering times, such as Playoff Times and Holiday Seasons, could extend that time.
With USPS shipping methods, we are able to ship to PO, APO, and FPO boxes.
USPS offers delivery service Monday-Saturday. UPS delivers Monday-Friday.
Our USPS Priority transit times and costs are good anywhere in the USA, including Hawaii, Alaska, & Puerto Rico.
We are more than happy to deliver to our soldiers abroad so please enter in a valid APO address as your shipping address and choose USPS Priority.
Back to top
How do Loyalty Points work?
Please call Customer Service @877-433-1872 for any questions regarding loyalty points and order placement.
Back to top
HAVE ADDITIONAL QUESTIONS?
LET US HELP!
Contact our staff at 877-433-1872.
Phone Support Hours:
Monday - Friday:
9 am - 6 pm CST
Saturday & Sunday:
10 am - 6 pm CST
After hours, email us at [email protected], and we will get back to you when we are back in the office.
HELPFUL LINKS:
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